IT Professional
I am an IT professional with a strong history of managing and maintaining diverse systems and networks. I specialize in troubleshooting hardware and software issues, implementing security protocols, and delivering high-level technical support to ensure operational efficiency. Currently serving as a Senior Technician, MIS at Newark Board of Education, I provide comprehensive support for enterprise platforms including PeopleSoft HR/Payroll, Active Directory, and various district systems. I hold certifications in Cisco IT Essentials, WISE Level 2, and Computer Servicing and Support Level 2, and I completed my Bachelor's degree in Computer Science.
Education
Southern New Hampshire University
Jan 2023 - May 2025
Bachelors
During my Bachelor's degree in Computer Science, I gained fluency in today's most widely used programming languages and worked extensively with software tools that are pivotal in the industry. This experience has ensured that my skills are not only current but also highly marketable in the modern workforce.
Southern New Hampshire University
Jan 2022 - Jan 2023
Associates
I learned applied programming skills using Python, Java and C++, and using design and testing tools- including Netbeans and Eclipse. I have gained the knowledge needed to support all aspects of the software development life cycle.
Skill Set
- Principles of Computing
- Computing problem-analysis techniques
- How to design solutions to computing problems
- Solution implementation and evaluation
- Professional Communication Skills
- Application of Computer Science Theory
- Software Project Planning: I learned how to efficiently plan and manage software projects, ensuring timely delivery and adherence to specified requirements.
- Popular Programming Languages: I became proficient in several key programming languages that are crucial for both frontend and backend development.
- Portfolio Creation and Management: I developed the ability to create and maintain a professional portfolio that showcases my projects and skills effectively to potential employers.
- Full-Stack Development: I acquired comprehensive knowledge in full-stack development, enabling me to handle both client and server software.
- Agile Software Methodologies: I embraced agile methodologies, which taught me the importance of adaptability and efficient project management in software development.
- Security Mindset: I cultivated a strong security mindset, essential for developing applications that are secure against various cyber threats.
- Enterprise Systems: Experience with PeopleSoft HR/Payroll, Active Directory, Aesop, Blackboard Mass Notification (BBMN), and SFTP scheduling systems.
- System Administration: Proficient in user account management, system configuration, and technical support across diverse enterprise environments.
Work Experience
Newark Board of Education
May 2025 - Present
Senior Technician, MIS · Current
Provide comprehensive technical support for enterprise platforms and HR/Payroll systems, ensuring reliable access and streamlined workflows for district employees.
- Provide PeopleSoft HR and Payroll support for district employees, ensuring reliable access and accurate system usage.
- Support core enterprise platforms: Aesop, Blackboard Mass Notification (BBMN), SFTP scheduling, and account management.
- Add and configure new user accounts across district systems, including Active Directory and shared sites.
- Collaborate with HR, Payroll, and IT leadership to ensure secure processes for imports, exports, and notifications.
- Deliver technical support and guidance to staff, ensuring minimal downtime and streamlined workflows.
Asurion
Aug 2020 - May 2025
In-store Supervisor/Technical Consultant
I provided expertise in the planning, facilitation, and organization of coaching initiatives with employee leadership for both frontline and professional employees. Assessed needs, planned, developed, coordinated, monitored, and evaluated in-store staff.
- Observed performance and provided coaching sessions.
- Created an inclusive environment which embraced and derived value from diversity and change.
- Met or exceeded key performance objectives that included service and repair metrics as well as customer satisfaction.
Lacovia High School
Sep 2016 - July 2018
System Administrator
Communicated with software engineer team as it relates to the software utilized by the institution for grading. Maintained desktops and laptops for faculty and students. Installed all required software and security protocols.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Installed software updates and vulnerability patches on Windows Server and maintained the network throughout the institution.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Portfolio
Live products and client work shipping under CodeWithRomi LLC.
DayFuse
Productivity and task management app — organize tasks, routines, and daily goals.
App Store →PawCompass
Pet care & wellness app — profiles, health records, nutrition, and daily care.
App Store →CodeWithRomi
Self-hosted Ghost community hub — tech tutorials, insights, and a growing developer audience.
Visit site →Prime Valor Esports
Custom website and digital platform for an esports organization and community.
Visit site →YouTube Code Typer
100% accurate code typing simulator for tutorial recordings and screencasts.
Try it →